Frequently Asked Questions
Yes. Any medication (with the exception of controlled substances) can be prescribed through iAssist.
Using iAssist eliminates the need for follow-up required by patient support programs or pharmacies due to missing information on enrollment forms and Prior Authorization forms. With iAssist, such documents are automatically populated and sent electronically, which eliminates the need to interpret hand-written, difficult-to-read, faxed documents. The more you use iAssist, the more information is stored and pre-populated for you, further decreasing your time spent submitting forms.
No. iAssist is a free, web-based application – all you need is internet access.
Setting up an iAssist account is as easy as 1-2-3 with the below steps:
1. Create your account by entering your name and email address (or create a username)
2. Provide your practice details.
3. Add a prescriber, verify their NPI and specialty, then add prescriber’s signature*
Now you're ready to submit a prescription / referral form.
Note: You cannot duplicate practice locations. You will receive an error if practice details provided are already registered in iAssist. If you would like to be added to the already registered account, please reach out to your practice administrator or contact Customer Support.
Changing your password can be done in a couple of simple steps:
1. Click your username in the top right and select Account from the dropdown menu.
2. In the Account Details section, click Modify, change your password, and Save.
You can ePrescribe all medications through iAssist except for controlled substances. Additionally, some medications offer enrollment service offerings.
Specialty medications or specialty pharmaceuticals are a recent designation of pharmaceuticals that are classified as high cost, high complexity and/or high touch. They are used to treat complex or rare chronic conditions, and oftentimes require a Prior Authorization (PA) form, as well as ongoing clinical assessments to manage the disease and potential side effects.
No. One of the enhancements recently made is enabling the use of usernames. While email continues to be the preferred registration option, new users will be able to create a username instead.
The electronic signature that the doctor provides upon registration is used to complete patient enrollment forms, Prior Authorization forms, statements of medical necessity, and any other documents that require a signature.
The verification process authenticates the identity of all registered prescribers. The verification process uses a Knowledge-Based Authentication (KBA) system, which creates questions from information found in public records.
No. iAssist eliminates this step – when you electronically prescribe through iAssist, the enrollment forms are populated and sent to the appropriate manufacturer patient support program.
Yes. You can use iAssist for both refills and new prescriptions. With the patient’s information already stored in the system, refills can be processed much more quickly.
iAssist updates your patient’s file with relevant pharmacy information when the prescription is released to the pharmacy.
Yes. While in the desired patient’s profile, you can click on the Documents tab to view all documents for that patient. There are three ways to search for a patient to select: You can search for a patient using the search box at the top of the Dashboard page or click on Patients and Submissions in your top navigation bar and search the Patients tab. In the results list, click on the patient to see their profile.
No. When you click Find Eligibility, iAssist searches national insurance databases using the patient’s demographic information, then displays the available insurance plan information and pharmacy benefit manager information.
Yes, you can! Prior Authorization starts within our secured ePrescribing iAssist workflows. Submitting a PA electronically saves you time by pre-populating information already entered such as patient and prescriber demographics and prescription details. This allows the pharmacy to proactively process the PA before they process the prescription.
Yes. During the prescription stage of the workflow, you can select Submit Prior Authorization Form Only. You can submit an electronic prescription later, if needed.
Yes. During the prior authorization stage of the workflow, you can select No, skip the Prior Authorization and perform the ePA-only workflow for this patient at a later date. You can submit a Prior Authorization form later, if needed.
iAssist is dedicated to providing the greatest visibility possible into your patients. Today we are able to provide statuses when partnerships exist, however, this feature is not yet available for all medications. You can see available statuses for your patients in the Message Center. We will continue to expand our network and status offerings. Additionally, you will also continue to receive status updates from the manufacturer support program, specialty pharmacy, or payer.
The AssistRx PA form library is updated at least once per quarter. Updates are also made based on client or user needs. If you notice an outdated form, please notify our team via live chat at the bottom of your screen, and we will update the form within 48 hours.
Our Specialty Solutions team completes formulary reviews to ensure that the correct forms are presented for each medication contracted with iAssist.
iAssist is designed to support patients using specialty and complex therapy medications, and is tailored for specific pharmaceutical patient support programs. If you use a system other than iAssist, your patient may not be enrolled in these additional programs. iAssist is now available in some EHRs. Contact your EHR and ask about iAssist today!
If you access iAssist through one of our EHR partners, we are able to pull in your patient and prescription information – limiting data entry – as well as send documents and status updates back to your EHR. If you are accessing iAssist directly then you will not have an automated way to update your EHR. However, you can Print to PDF and save iAssist-generated forms for upload into your current EHR system.
You can print and scan, electronically fax, or save documents, then attach them to the patient record within iAssist.
When you are asked if the patient is available to provide a signature, if you select No, an EMAIL REMINDER feature appears, which allows you to enter the patient’s email address and send an email to obtain an electronic signature. You can also direct the patient to hipaaconsent.com, where they can provide an electronic signature.
To save the signed consent form, you must click Generate Consent Form, while in the medication workflow.
You can contact your iConcierge Client Services representative using the Live Chat feature in the lower right corner of the screen, or by phone at 877-450-4412.
You may need to contact your network administrator to update your internet browser; older versions of Internet Explorer are not supported. You can also reach your iConcierge Client Services representative by phone at 877-450-4412.
For further assistance, please contact Customer Support at 1.877.450.4412 or complete the form below with your questions or concerns.
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